Complete guide for setting up and using your NETSTAT slim profile mouse
Congratulations on choosing the NETSTAT office mouse. NETSTAT is a brand of electronic products built by a family that offers the best experience with high-quality PC peripherals. This NETSTAT mouse has been designed for those who appreciate quality, elegant design, and silent functionality. Premium materials, slim profile, silent operation, and exceptional durability are characteristic attributes of this NETSTAT product.
The NETSTAT office mouse offers three different connection methods for maximum flexibility:
You can connect the mouse to up to three different devices using Bluetooth and switch between them:
To switch between Bluetooth and USB receiver modes:
The NETSTAT slim profile mouse is designed for comfort and productivity in everyday use:
The buttons of the NETSTAT mouse are equipped with advanced silent click technology:
The mouse is designed to work perfectly with multiple systems and devices:
The mouse can be used normally while charging. Simply connect the cable and continue working without interruptions. However, note that using while charging may slightly extend the total charging time.
| Problems | Solutions |
|---|---|
| Mouse does not connect | |
| 1. Drained battery | Charge the mouse using the supplied USB Type-C cable. |
| 2. Switch in wrong position | Check if the power switch is in the "ON" position and the function switch is in the appropriate mode (BT or 2.4G). |
| 3. Unsuitable USB receiver | Make sure you are using the correct receiver (USB-A or USB-C) and that it is fully inserted into the port. |
| Unstable Bluetooth connection | |
| 1. Interference | Remove devices that may cause interference (Wi-Fi routers, Bluetooth devices, cordless phones). |
| 2. Distance too great | Move the mouse closer to the device with which it is paired (optimal distance is less than 10 meters). |
| 3. Outdated Bluetooth | Update Bluetooth drivers on your device or use the 2.4GHz USB receiver as an alternative. |
| Cursor with irregular movement | |
| 1. Unsuitable surface | Use the mouse on a smooth, non-reflective surface or on a quality mousepad. |
| 2. Dirty sensor | Gently clean the optical sensor on the bottom of the mouse with a soft cloth or an alcohol pad. |
| 3. Low battery | Charge the mouse if the battery is nearly empty, as this can affect performance. |
| Mouse does not charge | |
| 1. Defective cable or port | Try another USB Type-C cable or another USB port on your device. |
| 2. Dirty charging port | Check if the mouse's charging port contains dust or debris and clean it carefully. |
| 3. Extreme temperature | Make sure the mouse is at room temperature before attempting to charge it. |
If you experience persistent problems, try resetting the mouse:
Dear customers,
Thank you for choosing the NETSTAT office mouse! We are here to ensure that your experience with our product is as pleasant and trouble-free as possible. If you need technical support or assistance, please contact us through one of the following methods:
For quick and efficient assistance, you can contact us on WhatsApp at:
For any other questions or details related to the NETSTAT mouse, do not hesitate to contact us. We are here to provide you with all the necessary information and to help you get the most out of your purchased product.
Dear customer,
Thank you for purchasing our mouse. This warranty certificate provides you with details about the warranty services you may access.
Within 2 years from the date of purchase of this mouse, for all hardware products in the product package, if there is a quality problem, users who hold this warranty card will receive free warranty service in accordance with national regulations "Repairs and replacement of microcomputer goods".
The warranty service is limited to products with quality problems and does not include compensation for buyers' interests, losses, and any direct or indirect damages caused by other unforeseen circumstances.
Products that fall under one of the following circumstances are not subject to the Three Guarantees:
Address: Bucharest, Sector 4, Pridvorului Street 62, Block A, Staircase 1.
Postal code: 041202
Phone: +40 747 637 970
For any clarification or additional information, do not hesitate to contact us at the phone number mentioned above.
Respectfully,
The NETSTAT Team